Services
What we do
Maintenance
Coordinate routine maintenance, e.g. pest control and air conditioning service.
Keep a schedule and log of routine maintenance
Make recommendations, obtain quotes and coordinate periodic preventative maintenance.
Obtain quotes for and oversee large maintenance jobs.
Coordinate repair of small maintenance jobs.
Keep a record of all maintenance carried out.
Inspection
Visit property on a twice weekly basis, checking inside and outside for anything awry.
Check water is running properly.
Flush all toilets.
Log property inspection visits.
Escalate any issues to owner and coordinate repairs.
Water indoor and verandah plants.
Check answer machine if applicable.
Ensure staff have performed required services (cleaner/gardener/pool servicing).
Escalate repairs as necessary.
Set up
Coordinate cleaning.
Stock up on cleaning supplies.
Stock up on toilet paper and paper towels, laundry detergent, hand soap etc.
Check air conditioning units are working.
Check all lights are working.
Check electrical appliances are working.
Check television/s are working.
Check internet is working.
Check fans are working.
Check property meets cleaning standards.
Check grounds have been adequately maintained.
Check pool is adequately serviced.
Promotion
List property on our website.
List and promote property on social media platforms.
Show property to potential guests.
Guest Management
Introduce management team prior to arrival via email, Whatsapp, or telephone.
Purchase groceries on behalf of guests arrival as required.
Meet and greet guests.
Provide concierge services as required prior to and throughout stay.
Deal with any issues that arise during stay.
Coordinate mid stay clean as required.
Collect funds if necessary for additional services rendered.
Create welcome manual for guests.
Break Down
Empty garbage cans.
Wash dishes.
Wash and dry sheets, towels, etc.
Clean house thoroughly.
Wipe down windows.
Secure outdoor furniture.
Ensure doors and windows are locked and secured.
Transport & Other
Arrange taxi to and from the airport, or Organize car rental.
Arrange taxi or Rental to and from the airport.
Check post box.
Start vehicle engine once weekly.
Online Travel Agencies
Set up profiles on online travel agencies
Respond to queries from potential guests
Manage calendar
Health & Safety
Ensure property has a first aid kit that is routinely checked and replenished as necessary.
Ensure property has an adequate number of smoke detectors that are kept in working order and checked on a routine basis.
Ensure property has a fire extinguisher in good service.
Ensure property handbook includes information on what to do in the event of a fire, hurricane or other emergency.
Ensure exits are marked.
Ensure emergency contact information is displayed.
Keep a log of all health and safety checks.
Inventory
Create detailed property inventory.
Determine which items should be checked after each booking (frequent inventory).
Carry out frequent inventory checks and maintain a log.
Carry out checks for periodic inventory, including presence and condition and
maintain a log.
Feedback any items in need of replacement or repair to client.
Security
Coordinate and supervise security guards as required.
Be point of contact for security systems breaches.
Monitor and receive alerts for camera sensors and points of entry.
Accounting
Maintain funds for client expenses.
Maintain accounts and petty cash ledgers.
Make accessible copies of invoices and receipts for client expenses.
Pay utilities, payroll, and other expenses.
Help prepare budget and cashflow forecast as necessary.